Frequently Asked Questions
Fully licensed and insured plumbers
Our technicians are fully licensed and insured. Titan P.G.E maintains ongoing training to ensure work is completed to current industry standards.
Australian standards and warranty
All work is completed to Australian Plumbing Standards AS/NZS 3500 and 5601. We include a standard warranty on labour and parts supplied by us; specific warranty terms are detailed in the handover documentation.
Are you hiring?
We may occasionally recruit. Email your resume and a short cover note to admin@titanpge.com.au and we will contact you if a suitable role becomes available.
Do photos help when diagnosing a problem?
Yes. Clear photos or short videos help our team diagnose issues faster and provide more accurate initial advice or quotes. Please send attachments to admin@titanpge.com.au.
How are my contact form submissions processed?
Contact form submissions are transmitted securely to Titan P.G.E's administration using the Google Gmail API via a Cloudflare Worker. This delivers messages directly to our admin email to improve security and deliverability compared with standard website email functions. Your message and contact details are used only to respond to your enquiry.
Free quotes
We provide free over-the-phone and email quotes where possible. On-site detailed quotes may incur a consultation fee for locations outside our standard service area.
No call-out fee for general services
For general services inside our standard service area we typically absorb the call-out cost. Call-outs outside the normal service area, after hours, or on public holidays may incur additional charges.
What does this gallery show?
The gallery shows examples of emergency responses, new-home plumbing, maintenance, renovations and final finishes to illustrate scope and quality.
Do you provide written quotes from these jobs?
Yes. We can provide itemised quotes and project estimates based on site inspection or photos you submit; contact us to request documentation for a specific job.
Are the images available for reuse or download?
Images are owned by Titan P.G.E and may not be reused without permission. Contact us to request case-study or marketing usage rights.
Can I get references for projects similar to these?
Yes. We can supply client references and more detailed project notes for larger renovations or new builds on request.
Do you handle gas and hot-water systems?
Yes. We install and service gas appliances and hot-water systems. All gas work is completed by licensed gasfitters and includes certification where required.
How were these photos captured?
Photos were taken on-site with client permission. Identifying details are omitted where requested and we follow safety and site rules during work.
Do you provide advice for new home plumbing layouts?
Yes. We consult on drainage, rainwater capture, hot water provision and fixture selection during design and first-fix stages.
How do I book an inspection or service?
Use the contact form on the Contact page, call our office, or email admin@titanpge.com.au to arrange an inspection or service.
Why are some images grouped as vertical or horizontal?
Grouping matches image orientation to preserve aspect ratios and present thumbnails consistently; clicking any thumbnail opens the full-size slideshow.
Can I view before and after comparisons for renovations?
Yes. Where available we group before and after shots in the gallery. Contact us for full case-study details.
When should plumbing rough-in occur during construction?
Rough-in typically happens after foundations and framing but before wall linings. We coordinate with builders to schedule first-fix so services are ready for inspections and final fit-off.
Do you provide compliance certificates and handover packs?
Yes. New homes receive relevant compliance documentation, test certificates and a handover pack outlining warranties and maintenance guidance.
Can you work with builders' supplied materials?
We can install builder supplied fixtures where specified or source certified fixtures on request. Compatibility is confirmed during quoting to avoid issues on site.
How do you manage site safety during renovations?
We are safety focused. Before starting work we perform a site safety audit and complete a Job Safety Analysis (JSA). Teams follow isolation and dust containment procedures and maintain clear communication with site managers.
How do I get an accurate quote?
We provide itemised quotes based on a site inspection or photos. For new homes we supply staged pricing for rough-in and final fit-off. Variations are documented with cost and schedule impacts.
How long will the plumbing works take?
Timing depends on scope and stage. Typical rough-in work can be completed in a few days. Final fit-off commonly takes one to several days for a standard bathroom or kitchen.
What does commissioning and testing include?
Commissioning includes pressure testing of water and drainage, leak checks, gas appliance commissioning by licensed gasfitters and verification of operation. Test certificates are provided at handover.
How are changes or variations handled during the build?
We issue written variations that outline additional work, cost and schedule effects. Work on variations proceeds only after client or builder approval.
What aftercare and maintenance support do you offer?
We offer post-handover support for warranty issues and can schedule routine maintenance. Recent projects receive priority for urgent problems; contact details are in your handover pack.
Can you advise on water-saving fixtures and rainwater connections?
Yes. We recommend and install water-efficient fixtures and can connect rainwater tanks and reuse systems that comply with local regulations.
How accurate is the map and suburb lookup?
The lookup matches our standard service-area dataset and is generally accurate at the suburb or postcode level. For fringe cases we confirm coverage when you contact us.
How does the lookup determine coverage?
The lookup checks your suburb or postcode against our standard service area and returns the free-call radius where available.
Do you charge regional or travel fees?
Regional or travel fees apply for jobs outside our standard service area. These are charged as a flat rate based on travel time and estimated fuel costs; if your suburb is inside the shown zone there is no additional regional fee.
Do you offer emergency call-outs?
Yes. Emergency plumbing and gas services are available 24/7. Additional call-out fees may apply outside normal business hours.
*On-site consultations and home visits may incur a flat rate cost based on time of consult/visit or locations outside of standard service locations.
**Call outs after normal Australian hours of business (8am - 6pm), public holidays (including Sunday in South Australia), emergency services, and/or locations outside of standard service locations may incur a flat rate cost. In these situations, the costs will be advised up front and charged at the time of attendance.