Privacy Policy

This Privacy Policy explains how Titan P.G.E collects, uses, and protects personal information. It covers website use, contact submissions, and how we store and share data. Contact our office for any privacy enquiries.

Introduction and Scope

Titan PGE (ABN: 44 594 801 545). Titan PGE is committed to protecting the privacy of personal information we collect, use, and disclose. We comply with the Australian Privacy Principles (APPs). This Policy sets out our commitment to protecting the privacy of personal information you provide to us, or that we collect otherwise, regarding our website visitors, customers, and individuals we interact with.

Collection of Personal Information

We may collect personal information necessary to provide our plumbing and gas fitting services, including contact information (name, address, email, phone), service details, work documentation (photos), financial information for invoicing, and identification where required by law.

How Information is Collected

We collect personal information directly from you when you contact us by phone, email, or through our website contact/quote forms; when you engage our services; interact with social media; visit and use our website (via cookies/analytics); or provide explicit consent for use of images on our site.

Purpose of Collecting and Use

We use personal information to deliver services, manage administration (invoices and records), communicate with you about service requests and follow-ups, and to comply with legal and regulatory obligations.

Disclosure of Personal Information

We may disclose information to contractors/subcontractors, payment processors, service providers, and government agencies where required. We do not sell or rent your personal information for third-party marketing.

Direct Marketing and Communications

We may send service-related communications and marketing where appropriate; you may opt-out at any time by contacting us.

Cookies and Website Analytics

Our website uses analytics (Google Analytics, Cloudflare Insights) which collect non-personal data. Third-party cookies may be used by those services; you can refuse cookies via your browser settings.

Data Security and Storage Location

We take reasonable steps to protect your personal information. Customer emails are stored on Gmail servers; some data may be stored with third-party providers outside Australia. Sensitive local data and physical documents are secured and retained per the retention policy.

Contact Form / Contact App Submissions

Submissions from the website contact form (the Titan P.G.E Contact App) are transmitted securely to Titan P.G.E's administration using the Google Gmail API via a Cloudflare Worker. Typical fields include name, email, phone, service address and message. Attachments should be emailed as instructed. Messages are stored in the associated Gmail account and retained per our data retention rules. Access is restricted to authorised staff. Credentials and tokens used for transmission are stored securely and are not published.

Accessing and Correcting Your Personal Information

You may request access to or correction of personal information we hold by contacting our Privacy Officer. We will respond in accordance with applicable privacy laws.

Contact Information

Privacy Officer: The Owner, Titan PGE Plumbing & Gas. Email: titanpgesa+privacy@gmail.com. Phone: 0451 895 213. Address: 23 Atlantis Avenue, Seaford Meadows, SA 5169.